SHIPPING POLICY
 

DISCREET PACKAGING

The doll will be packed in a tight, sturdy, moisture-proof carton, and there will be no information indicating that it is a doll. Please note that customs agents may open your doll box for inspection and determine the import tax for overseas customers.

FREE SHIPPING 

We provide free and discreet delivery service, mainly to North America, Europe, and Asia.

However, due to import laws and regulations and certain restrictions, we will not ship to the following destinations: Islamic countries, Thailand, Malaysia, India, Indonesia, Africa, UAE (Arab), Singapore, Japan, Brazil or Mexico.

Delivery: Normally, 2-5 business days delivery from California, US for 98% of orders. Next-Day delivery available. 100% Discreet, Tax-Free, and Free Shipping. FedEx (UPS) location pick-up available.

【Note: We can send our realistic sex dolls to the areas like Puerto Rico, Hawaii,  Alaska based on charging $500 for shipping fees, please contact us for more details if you need.】

Pickup Available Service

We support that buyers pickup the package at FedEx (UPS) locations. However, to product both buyer and seller, you may need to accept the following terms.

Follow the tracking status.
As there are many orders we need to deal with every day, we cannot manually send arrival notifications for each customer. But UPS or FedEx will send you a notification automatically when the package arrives. You should be aware of the shipment status and contact FedEx/UPS station to arrange pickup.

Leave a note on the shopping cart page.
Please leave us a note when you order from us or just send us an email if you need pickup service, we will make a note for you. Please offer us your local FedEx/UPS station address on your note or email it to us, we will take care of the rest.

Pick it up within 3 days.
We suggest that customers pick up their package at FedEx/UPS station within 3 days of arrvial. If the package is retruned because it was not picked up in time, you will need to pay the shipping and return shipping fees and a 20% handling fee. Hope you can understand, thank you.

CUSTOMS DUTIES

For packages sent to North America, UK and EU countries, we usually include customs duties in the postage. So for most cases, you don't need to pay customs duties.

For packages sent to Mexico, Canada or other European countries outside the EU, customers generally need to cooperate with customs clearance and pay taxes independently. Usually, we will try our best to help our customers reduce their customs duties.

SHIPPING & DELIVERY TIME 

For customized dolls, it normally takes 1-2 weeks from the date of order for your doll to be manufactured and shipped. For dolls in stock, shipping normally takes 2-6 business days. There may be exceptions.

Before sending the parcel, you can contact us to take the factory pictures if you need. We will ship the product after the user confirms approval. A parcel tracking number will be provided within 1-2 working days of approval being received. Clothes in the pictures are not included in the packages.

Our goal is to ship all products as soon as possible so that you can enjoy your new doll. However, please note that even if your dolls is pre-configured, it will take some time to complete your order.

ORDER TRACKING 

Your parcel will be shipped by DHL, FedEx, or UPS. After shipment, we will send you a tracking number via email. For this reason, you must provide us with your correct contact information.

FAST DELIVERY EXAMPLES

CHECK AND ACCEPT YOUR PARCEL 

We suggest you inspect each item if your parcel arrives with any damage. Even if the carton looks good from the outside, it is recommended that you open each unit to inspect it. Take photos or videos as proof if needed. This should be done in front of the deliveryman, because once the deliveryman leaves, it is too late.

If the bill of lading or driver does not allow you to open the parcel for inspection before signing, you must carefully inspect the carton and pay attention to any damage, regardless of size. If you see any holes or damage to the carton, you must put the damaged parcel aside unopened for the carrier's inspector to inspect and ask the delivery person for the local phone number you can contact.

If you discover any damage in the future, you are solely responsible for filing a claim. In this case, you must immediately contact the freight terminal for further instructions, or call the shipping company’s customer service center for help.